FAQ

When will my order ship?

Please allow 24 hours to process your order. You should receive confirmation of your order right away, and then a shipping confirmation with tracking information once shipped. Occasionally there is a delay in processing emails or tracking even when the item has shipped. If you have any concerns about your order, please email fwdcountry@gmail.com

Do you accept returns?

Catch and Release? Of Course.

We offer returns for Store Credit. Store Credit issued via Promo Code to be used at checkout. 

Shipping is on us, and we will provide a return label via email. Email fwdcountry@gmail.com to request a return (please include your original order number).

 

Can I exchange for a different size/color/etc?

We understand sometimes you need to cull.

We offer free exchanges for Store Credit. Store Credit issued via Promo Code to be used at checkout. Shipping is on us, and we will provide a return label. 

 

What payment methods do you accept?

Payments can be made via PayPal, Venmo, and Shopify.

How can I track my order?

Once your order ships you will receive email notification that includes a tracking number. If you have any concerns about your order, please email fwdcountry@gmail.com.

Do you offer Military Discounts?

 

Yes, we offer 15% Off for:

-Active and Retired Military Personnel

-First Responders including Police, Fire Fighters and EMS

 

Please email fwdcountry@gmail.com with your Name, Occupation, Location and one form of verification. We will respond with a promo code.

 

Thank you for your Service!

*Not available with any other offers.